FAQ

 

Are all products made with organic ingredients?
We use organic ingredients whenever possible, because every ingredient matters - especially for sensitive skin. Reillie Beauty was created with that care in mind, inspired by my daughter’s need for gentle, nourishing products. We’re always transparent about what goes into our formulas - on our labels, our website, and in every conversation. Our promise is clean, honest beauty you can trust.

 

 Are all  your products vegan?
Yes! Every Reillie Beauty product is 100% vegan and cruelty-free. We're proudly approved by PETA, which means nothing we make contains animal-derived ingredients or is ever tested on animals. Its beauty you can feel good about - inside and out.

 

Are there any ingredients that are potentially carcinogenic?
No. We never use ingredients known to be potentially carcinogenic. At Reillie Beauty, we’re committed to your health and well-being. Every ingredient is carefully chosen for its safety and skin benefits - not just for convenience. Our mission is to create clean, effective formulas that support radiant, healthy skin.

 

How does Reillie Beauty differ from mineral makeup?
While mineral makeup focuses on simple, powdered minerals, Reillie Beauty goes further. Our philosophy is to create effective, skin-loving products that feel gentle and nourishing - without sacrificing luxury, texture, or finish. We infuse our formulas with botanical extracts and oils that hydrate and balance your skin, helping your makeup stay fresh and radiant all day long.

 Is Reillie Beauty cruelty-free?
Absolutely! We’re proud to be certified by both Leaping Bunny and PETA. At Reillie Beauty, cruelty-free isn’t just a label - it’s a core part of our philosophy. We never test on animals, and we only use ingredients that haven’t been tested on animals either. Instead, our products are carefully tested by our team in the lab and by real people who love clean, kind beauty.

Where are the products made?
All of our makeup and skincare products are proudly made in the USA. We create our cosmetics in small batches to ensure each product stays fresh, high-quality, and performs beautifully every time you use it.

 How do Reillie products benefit my skin?
Our products are handcrafted in small batches to ensure freshness and the high quality you expect from Reillie Beauty. Many of our formulas are specially blended with potent natural antioxidants, plant extracts,  and vitamins. Made with natural and organic ingredients, our products are gluten-free and primarily vegan. They’re designed to multi-task—enhancing your natural beauty while beautifying your skin with nourishing, clean ingredients. Makeup that works with you, just the way nature intended.

 

Period After Opening (PAO) of Cosmetic Products

All liquid products  24 Months

Concealers 12 Months

Mascara 12 Months

Lipstick  24 Months

Lip Gloss 24 Months

Tint 24 Months

      

How do I change quantities or cancel an item in my order?
To update your order, click the “My Account / Order Status” link at the top right of our website. From there, select “Change quantities / cancel orders” to find and edit your order. Please note, once your order has started processing or has shipped, it can no longer be changed or canceled.

Has my order shipped?
Once your order has shipped, you’ll receive a confirmation email with tracking details so you can follow your package every step of the way.

 

How do I track my order?
You can easily track your order by clicking the “My Account / Order Status” link at the top right of our website. There, you’ll find the latest updates and tracking information for your shipment.

  

My order never arrived. What should I do?
First, click the “My Account / Order Status” link at the top right of our website to check your order status. Make sure all items have shipped. If your order shows tracking numbers, use them to check with the carrier about delivery. If the tracking status says “delivered” but you still haven’t received your package, please contact our customer service team — we’re here to help!

 

An item is missing from my shipment. What should I do?
Please start by clicking the “My Account / Order Status” link at the top right of our website to check your order status. Make sure all items have shipped. If your order includes tracking numbers, verify delivery with the carrier. If the tracking shows “delivered” but an item are missing, contact our customer service team - we’re here to help resolve it quickly!

I received the wrong product. What should I do?
If you believe you received the wrong product, please reach out to our customer service team within 72 hours of delivery. We’ll work quickly to make it right and get you the correct item.

 What happens if an item is out of stock?
If any items in your order are temporarily out of stock, we’ll ship the available products right away and notify you about any items we can’t fulfill at that time. We also offer back orders and preorders for products that aren’t currently available, so you won’t miss out. 

 

 

My Account

How do I create an account?

1. Click the “My Account / Order Status” link at the top right of our site.
2. Enter your email address.
3. Select “I am a new customer.”
4. Follow the prompts to complete your account setup.

Your information is always kept private and is never sold to any other company. Please see our Privacy Policy for details.

How do I edit my account information?
Simply click the “My Account / Order Status” link at the top right of our site to update your account details.

I forgot my password. What do I do?
Click the “My Account / Order Status” link at the top right of the site. Below the login box, click “Forgot your password? Click here.” You’ll receive an email with instructions to reset your password.